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Your questions, answered.

Things you may want to know

Most of our products are vegan, other than those which contain certified organic raw Manuka Honey or certified organic New
Zealand beeswax.

Raw honey has valuable moisturising qualities, and is a natural humectant, gently drawing moisture to the skin.

We include organic beeswax in some products as a natural way to emulsify ingredients, as well as helping to prevent moisture loss from your skin.

At BioFormulations we stand by our commitment to purity and always use certified organic ingredients where possible.

Some botanicals in our products are wild-harvested or grown by us and other artisans, and do not carry organic certification.

Please see our ingredient listings for each product you will find an asterisk (*)  denoting all of our ingredients which are certified organic.


We will never test on animals. Our products are trialled by human volunteers only, and that's just how we like it.

Yes. We have been creating and making our own products here in New Zealand for many years and this is part of the joy for us!

Yes - anywhere within New Zealand

You can see our Shipping Rates here.

We will replace it, of course! You can see our Returns Policy here.

Our glass bottles and aluminium tins are 100% recyclable.

The plastic pumps may be recyclable if you break them down to remove the springs and clean them thoroughly with detergent, depending on your council's collection rules.